These Terms & Conditions (“Terms”) apply to the use of services, software, websites, and technology provided by Loopi AI I/S (“Loopi AI,” “we,” “our,” or “us”).
By accessing or using our services, you agree to be bound by these Terms.
Services are intended exclusively for business use. You must be authorized to enter binding agreements on behalf of your organization.
If a separate Service Agreement is signed between the Client and Loopi AI, that Service Agreement shall prevail in the event of any conflict with these Terms.
These Terms supplement, but do not override, the Service Agreement.
Loopi AI provides AI powered tools and automation services including but not limited to:
Delivery may occur on a white-label basis, meaning the final customer (the “End-Client”) may not be aware Loopi AI is the service provider.
Where Loopi AI provides website design, development, or deployment services, the following terms apply in addition to the general Terms.
Scope and Revisions. The agreed scope (number of pages, features, integrations, and revision rounds) is defined in the Service Agreement, proposal, or written quote. Work outside that scope — including additional pages, redesigns, new functionality, or revisions beyond the agreed number of rounds — constitutes a change request and may be billed separately at Loopi AI’s then-current rates.
Client Content and Materials. Client is responsible for providing all required content (text, images, logos, brand assets, product information, and credentials for third-party services) in a timely manner. Client warrants that it owns or has the necessary rights and licenses to all materials supplied to Loopi AI, and indemnifies Loopi AI against any claim arising from the use of such materials, including copyright, trademark, or right-of-publicity claims.
Client Delays. Project timelines assume timely delivery of content, feedback, and approvals from Client. Delays caused by Client shall extend the delivery date accordingly and shall not constitute a breach by Loopi AI.
Acceptance and Sign-Off. A website is deemed accepted and delivered upon the earlier of (i) Client’s written approval, (ii) Client’s first commercial use of the website, or (iii) seven (7) days after Loopi AI notifies Client that the website is ready for review, if no written objections have been received within that period.
Cancellation. If Client cancels a website project before delivery, Client remains liable for all work performed up to the cancellation date. Setup fees, deposits, and any upfront payments are non-refundable.
Third-Party Components. Websites delivered by Loopi AI may include third-party components such as fonts, stock images, plugins, themes, libraries, hosting platforms, and content management systems. These remain the property of their respective owners and are subject to their own licenses and terms. Loopi AI does not warrant the continued availability or compatibility of any third-party component, but will reasonably assist Clients on an active hosting or maintenance plan in addressing issues caused by such components.
Domain and Hosting. Hosting and domain arrangements are agreed on a per-project basis. Loopi AI offers website hosting as a separate monthly service, and may also purchase and register domains on Client’s behalf as part of that arrangement. Where Loopi AI hosts the website under an active plan, Loopi AI is responsible for the operation of that hosting environment, subject to the limitations in these Terms. Where Client chooses to self-host or use a third-party host, Client is solely responsible for purchasing, registering, maintaining, and renewing its own domain names, hosting, SSL certificates, and any third-party subscriptions required to operate the website, and Loopi AI bears no liability for outages, expirations, or third-party policy actions affecting that environment.
No SEO, Ranking, or Traffic Guarantee. Loopi AI may apply standard on-page SEO best practices but makes no guarantee regarding search engine rankings, indexing, organic traffic, conversions, or commercial outcomes resulting from any website it delivers.
Browser and Device Compatibility. Websites are tested against the current stable versions of major modern browsers (Chrome, Safari, Firefox, Edge) at the time of delivery. Loopi AI does not warrant compatibility with legacy browsers, beta releases, or future browser, operating system, or device updates released after the delivery date.
Accessibility. Unless explicitly contracted as a deliverable, Loopi AI does not warrant that delivered websites comply with WCAG, ADA, EAA, or any other accessibility standard. Accessibility compliance is the Client’s responsibility unless separately scoped and quoted.
Post-Launch Maintenance. Where Client is on an active monthly hosting or maintenance plan with Loopi AI, Loopi AI will provide reasonable maintenance, bug fixes, and support for the delivered website as part of that plan. Where Client is not on such a plan — including where Client elects to self-host the website — Loopi AI’s responsibility for the delivered website ends upon acceptance, and any subsequent bug fixes, content updates, security patches, hosting migrations, or support will be quoted and billed separately.
Security. Loopi AI builds websites using reasonable, industry-standard security practices appropriate to the project. Where Loopi AI hosts and maintains the website under an active plan, Loopi AI remains responsible for the security of that hosting environment. Where Client self-hosts or operates the website outside of a Loopi AI plan, Client assumes responsibility for ongoing security after handover, including credentials, access management, software updates, backups, and incident response. Loopi AI is not liable for security incidents caused by Client’s handling, configuration, modifications, or third-party services after handover.
Compliance of the Delivered Website. Loopi AI builds websites with reasonable consideration for standard compliance practices and may implement cookie banners, privacy notices, or consent mechanisms on request. Client operates the live website and is responsible for ensuring its ongoing compliance with all laws applicable to its business and end users — including consumer protection, e-commerce, GDPR, ePrivacy/cookie consent, and industry-specific regulations — particularly where Client modifies the website, adds new functionality, or changes how it processes user data after handover.
Transfer of Ownership. Upon Client’s payment of the agreed setup fee for a website project, Client receives ownership of the custom design files and custom code developed specifically for Client, excluding (i) Loopi AI’s pre-existing tools, frameworks, components, and methodologies, and (ii) any third-party components, which remain subject to their original licenses. Until the setup fee is paid in full, all work product remains the sole property of Loopi AI, and Client has no right to use, copy, or deploy it.
Portfolio Rights. Loopi AI retains the right to display delivered websites, screenshots, and non-confidential project details in its portfolio, case studies, marketing materials, and proposals, unless Client requests otherwise in writing.
If the Client is delivering Loopi AI services to their own customers (“End-Clients”):
Fees, billing frequency, and performance obligations are defined in the Service Agreement.
Payments that fail or become overdue may result in suspension or termination of services.
No refunds are provided once services are deployed, activated, or campaigns have begun.
The Client represents and warrants that:
(a) All leads provided to Loopi AI have a valid legal basis for communication (including consent under GDPR, CAN-SPAM, TCPA, CCPA, or relevant laws).
(b) The Client maintains complete documentation of such consent and will provide it upon request.
(c) The Client ensures all End-Clients comply with applicable laws and are clearly identified as the communication sender.
(d) Loopi AI shall not be named as the sender or point of contact in any communication.
(e) The Client provides accurate data, booking rules, and instructions.
The Client shall indemnify and hold Loopi AI harmless from claims, fines, or damages arising from:
6b. Prohibited Activities
Client may not access or use our services for any purpose other than that for which they are made available. Client agrees not to:
6c. Account Security
Client is responsible for maintaining the security of all passwords and credentials used to access Loopi AI services. Client is responsible for all activity that occurs under their account. Loopi AI reserves the right to suspend or terminate access if account credentials are misused or compromised.
6d. SMS Communication
Loopi AI may send SMS appointment reminders to contacts who have booked a meeting and provided explicit SMS consent. Message frequency varies. Reply STOP to opt out, HELP for help.”
Loopi AI owns all rights to its technology, systems, software, AI models, and campaign logic.
The Client owns its data, leads, brand assets, and campaign results.
A limited, revocable license is granted to use the technology only within the agreed commercial scope.
AI outputs are provided as is, without guarantee of accuracy.
7b. Submissions
Any feedback, suggestions, or ideas Client provides to Loopi AI regarding our services become the sole property of Loopi AI. We may use such input for any lawful purpose without acknowledgment or compensation to Client. Client waives any claim over submitted ideas or suggestions.
Services may rely on platforms such as:
Google • Meta • Twilio • Stripe • OpenAI • GoHighLevel • Make.com
Loopi AI is not liable for outages, data handling, policies, or failures of such services.
Use of third-party services is subject to their terms and privacy rules.
All services are provided “as is” and “as available” without warranties of any kind.
AI may produce inaccurate, incomplete, or unexpected responses.
You assume full risk for business decisions based on outputs.
9b. Modifications and Service Interruptions
Loopi AI reserves the right to modify, suspend, or discontinue any part of its services at any time without notice. We are not liable for any loss or inconvenience caused by downtime, interruptions, or changes to the service. We have no obligation to maintain any specific feature or functionality.
To the maximum extent permitted by law:
10b. Data Backups
Loopi AI performs routine backups for operational purposes. However, Client is solely responsible for maintaining their own copies of any data submitted to or generated through our services. Loopi AI is not liable for any loss or corruption of Client data.
10c. Force Majeure
Neither Party shall be liable for delays or failures in performance caused by circumstances beyond their reasonable control, including fire, flood, war, government action, internet disruptions, or other similar events. The affected Party shall notify the other promptly and resume performance as soon as reasonably possible.
10d. Electronic Communications
By using our services or communicating with us via email or online forms, Client agrees that such communications are legally valid and binding. Client consents to receive notices, agreements, and disclosures electronically and waives any requirement for physical signatures or paper records where permitted by law.
Both Parties must protect confidential business and personal data.
Loopi AI may disclose limited information to approved Sub-processors solely to deliver services.
Loopi AI processes personal data only:
Loopi AI may temporarily suspend processing if lawful basis for messaging cannot be proven.
Either Party may terminate services as defined in the Service Agreement.
Upon termination:
End-Clients have no rights or claims against Loopi AI.
Disputes must be handled between the Client and its End-Clients exclusively.
These Terms are governed exclusively by Danish law.
Disputes shall be resolved in Danish courts.
Dispute Resolution
Before escalating any dispute to court, both Parties agree to first attempt to resolve the matter through informal negotiation for a minimum of 30 days from the date one Party notifies the other in writing of the dispute. If no resolution is reached within that period, either Party may proceed through the courts as defined in this section.
Loopi AI may update these Terms periodically.
Material changes will be communicated in advance.
Continued use of services after updates constitutes acceptance.
Loopi AI I/S
Fløjstrupvej 159, 8330 Beder, Denmark
contact@loopiai.com
+45 52 51 50 61
CVR: 45581969
© Loopi AI I/S. All rights reserved.