Privacy Policy for Loopi AI

Effective Date: September 12, 2025
Website: www.loopiai.com

1. Introduction

Loopi AI I/S (“Loopi AI,” “we,” “our,” or “us”) respects your privacy and processes your data responsibly in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following categories of data:

Personal Information: Name, email address, phone number, company name, and job title/role.

Usage Data: IP address, browser type, device information, and how you interact with our website.

Communication Data: Content of inquiries, emails, forms, SMS, and conversations with our AI-powered systems.

Transaction Data: Payment information (processed securely via Stripe).

We collect information either directly from you (e.g. through forms or contact) or automatically via technical tools such as cookies.

3. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

Improve user experience

Support the functionality of our services

Remember your preferences

You can disable or delete cookies in your browser settings. At present, we do not use advanced analytics tools such as Google Analytics.

4. How We Use Your Information

We use your information to:

Provide our services, including AI-driven reactivation and meeting booking

Communicate with you regarding services, demos, or follow-ups (only with consent)

Manage customer relationships through CRM tools

Comply with legal obligations and secure our systems

5. Third-Party Services

We may share limited personal data with trusted service providers that help us deliver our services. These include:

Go High Level (CRM & automation)

OpenAI (AI model provider – may process user inputs)

Google (hosting, email, cloud services)

Stripe (payment processing)

Make.com (automation workflows)

Twilio (SMS communications)

All third parties are bound by data processing agreements and may only process your data on our behalf.

6. Data Processing and Consent

We process personal data on the basis of:

Consent – when you opt in to communications or demos

Contract – when necessary to provide services you request

Legal obligation – where required under applicable law

You can withdraw consent at any time by contacting us at [email protected].

7. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, or until you request deletion of your account or data.

8. International Data Transfers

Loopi AI does not itself transfer personal data outside the EU/EEA. However, some of our providers (e.g. OpenAI, Stripe, Twilio, Google) may process data internationally. In such cases, safeguards such as the EU Standard Contractual Clauses (SCCs) are applied.

9. AI and Automated Processing

Loopi AI does not use customer data to train its own AI models.

However, OpenAI may process user inputs for model performance and monitoring, subject to their own Privacy Policy.

Our AI systems are designed to assist with lead reactivation and meeting booking. We do not make automated decisions that produce legal or significant effects without human involvement.

10. Security

We use appropriate technical and organizational measures to protect personal data, including:

Encrypted communications (TLS/HTTPS)

Access controls and role-based restrictions

Secure cloud infrastructure

11. Your Rights

Under GDPR (and similar laws), you have the right to:

Access the data we hold about you

Correct inaccurate data

Request deletion of your data

Restrict or object to processing

Withdraw consent to marketing at any time

Request data portability

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

12. CCPA Rights (if applicable)

For California residents, you have additional rights under the CCPA, including:

The right to know what personal information we collect

The right to request deletion of your data

The right to opt out of the “sale” of your personal data (we do not sell personal data)

The right to non-discrimination for exercising your privacy rights

Requests can be made by emailing [email protected].

13. Children’s Privacy

Our services are intended for business users and are not directed at individuals under 18. We do not knowingly collect data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date. For significant changes, we will notify you directly.

15. Contact Information

If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact us:

Loopi AI I/S
📍 Fløjstrupvej 159, 8330 Beder, Denmark
📧 [email protected]
📞 +45 42 61 01 02
CVR: 45581969

© 2025 Loopi AI I/S. All rights reserved.