Effective Date: September 2, 2025
Website: www.loopiai.com

1. Introduction

Loopi AI I/S (“Loopi AI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard data in connection with our services — including AI-powered receptionists, chatbots, automation tools, and lead reactivation systems.

By using our website or services, you consent to the practices described in this Policy.

2. Who We Are

Loopi AI I/S is a Danish company specializing in AI-driven automation tools and communication systems for businesses.
Our registered address is Fløjstrupvej 159, 8330 Beder, Denmark.
CVR: 45581969.

3. Data We Collect

We collect and process the following categories of personal data, depending on the service:

a. Client Data (B2B Clients)

Name, email, phone number, company details, payment details

Account credentials, communication history, service preferences

b. End-User or Lead Data (on behalf of Clients)
When we provide services like AI receptionists, widgets, or review automations, we may process limited personal data belonging to your customers or leads, such as:

Name, phone number, email, or social media handle

Messages, call transcripts, or AI-generated summaries

Booking, review, or interaction details

This data is only processed as a data processor on behalf of the client and in accordance with their instructions and applicable data protection laws.

c. Technical Data

IP address, device type, browser type, and usage statistics

Log data for system performance, troubleshooting, and analytics

4. How We Use Data

We use personal data to:

Provide, manage, and improve our AI tools and services

Communicate with clients about onboarding, performance, and support

Configure and train AI models specifically for client use

Handle payments, billing, and account management

Comply with legal and regulatory requirements

We do not sell personal data or use it to profile individuals for unrelated marketing purposes.

5. AI and Automation Data Handling

Loopi AI’s systems may generate, record, or store:

AI-generated messages, call transcripts, and response summaries

Automation logs and communication history between AI tools and end users

These are used only to deliver and improve the contracted service.
All AI outputs are generated algorithmically and are not manually reviewed unless required for debugging, support, or abuse prevention.
We do not use client or end-user data to train public AI models.

6. Legal Basis for Processing

We process data under one or more of the following bases:

Contractual necessity: To provide services to clients.

Legitimate interests: To maintain and secure our systems.

Legal obligations: To comply with applicable laws.

Consent: When required for marketing communications.

7. Data Sharing and Sub-Processors

We may share data with trusted sub-processors and partners who assist in operating our services, such as:

Cloud hosting and database providers (e.g., Google Cloud, AWS)

Communication platforms (e.g., Twilio, OpenAI, Meta, Gmail, HubSpot)

Payment processors (e.g., Stripe)

All sub-processors are bound by written agreements and must comply with GDPR and equivalent data protection laws.

8. International Data Transfers

Data may be transferred outside the EU/EEA, including to the United States, Canada, or Australia.
When transfers occur, we use Standard Contractual Clauses (SCCs) and other approved mechanisms to ensure adequate protection.

9. Data Retention

We retain personal data only as long as necessary to provide services or comply with legal obligations.
Client campaign data and communication logs are typically deleted within 30 days of termination unless otherwise requested or required by law.

10. Security

We implement technical and organizational safeguards to protect personal data from loss, misuse, and unauthorized access, including:

Encrypted data storage

Two-factor authentication (2FA) for internal systems

Restricted employee access to sensitive data

11. Your Data Rights (GDPR)

You have the right to:

Access the data we hold about you

Correct inaccurate data

Request deletion of your data

Restrict or object to processing

Withdraw consent to marketing at any time

Request data portability

To exercise these rights, contact us at [email protected].
We will respond within 30 days.

12. CCPA Rights (if applicable)

For California residents, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect

The right to request deletion of your data

The right to opt out of any “sale” of personal data (we do not sell data)

The right to non-discrimination for exercising your privacy rights

Requests can be made by emailing [email protected].

13. Children’s Privacy

Our services are designed for businesses and are not directed at individuals under 18.
We do not knowingly collect personal data from children.
If we become aware that a minor has provided us with data, we will delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Updates will be posted on our website with a new effective date.
For significant changes, we will notify clients directly.

15. Contact Information

If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact:

Loopi AI I/S
📍 Fløjstrupvej 159, 8330 Beder, Denmark
📧 [email protected]
📞 +45 42 61 01 02
CVR: 45581969

© 2025 Loopi AI I/S. All rights reserved.