Loopi AI I/S (“Loopi AI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard data in connection with our services, including AI powered receptionists, chatbots, automation tools, and lead reactivation systems.
By using our website or services, you consent to the practices described in this Policy.
Loopi AI I/S is a Danish company specializing in AI driven automation tools and communication systems for businesses.
Our registered address is Fløjstrupvej 159, 8330 Beder, Denmark.
CVR: 45581969.
We collect and process the following categories of personal data, depending on the service:
a. Client Data (B2B Clients)
b. End-User or Lead Data (on behalf of Clients)
When we provide services like AI receptionists, widgets, or review automations, we may process limited personal data belonging to your customers or leads, such as:
This data is only processed as a data processor on behalf of the client and in accordance with their instructions and applicable data protection laws.
c. Technical Data
We use personal data to:
We do not sell personal data or use it to profile individuals for unrelated marketing purposes.
Loopi AI’s systems may generate, record, or store:
These are used only to deliver and improve the contracted service.
All AI outputs are generated algorithmically and are not manually reviewed unless required for debugging, support, or abuse prevention.
We do not use client or end-user data to train public AI models.
SMS opt-in data and consent information will never be shared, sold, or rented to third parties. SMS messages are sent only to contacts who have explicitly opted in. Reply STOP to opt out at any time.
We process data under one or more of the following bases:
We may share data with trusted sub-processors and partners who assist in operating our services, such as:
All sub-processors are bound by written agreements and must comply with GDPR and equivalent data protection laws.
a. Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of all or part of Loopi AI I/S, personal data held by us may be transferred to the acquiring entity as part of that transaction. We will notify affected clients of any such change in ownership or control of personal data, and the data will remain subject to the protections described in this Policy.
b. Websites Delivered to Clients
Where Loopi AI designs, develops, or deploys a website on behalf of a Client, that website is operated by the Client and not by Loopi AI. Loopi AI is not the data controller for any personal data collected through such websites after delivery. The Client is solely responsible for publishing its own privacy policy, cookie policy, and consent mechanisms on the delivered website, and for ensuring compliance with GDPR, ePrivacy, and any other applicable laws governing the collection, storage, and processing of visitor data.
Where Loopi AI continues to host, maintain, or operate a delivered website on behalf of a Client under a separate agreement, Loopi AI acts as a data processor on the Client’s behalf, in accordance with that agreement and our Terms of Service.
Data may be transferred outside the EU/EEA, including to the United States, Canada, or Australia.
When transfers occur, we use Standard Contractual Clauses (SCCs) and other approved mechanisms to ensure adequate protection.
We retain personal data only as long as necessary to provide services or comply with legal obligations.
Client campaign data and communication logs are typically deleted within 30 days of termination unless otherwise requested or required by law.
We implement technical and organizational safeguards to protect personal data from loss, misuse, and unauthorized access, including:
You have the right to:
To exercise these rights, contact us at contact@loopiai.com. We will respond within 30 days.
For California residents, you have additional rights under the California Consumer Privacy Act (CCPA), including:
Requests can be made by emailing contact@loopiai.com.
Our services are designed for businesses and are not directed at individuals under 18.
We do not knowingly collect personal data from children.
If we become aware that a minor has provided us with data, we will delete it promptly.
We may update this Privacy Policy periodically.
Updates will be posted on our website with a new effective date.
For significant changes, we will notify clients directly.
If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact:
Loopi AI I/S
Fløjstrupvej 159, 8330 Beder, Denmark
contact@loopiai.com
+45 52 51 50 61
CVR: 45581969
Our website and services may contain links to third-party websites, platforms, or tools (such as Twilio, Meta, or Stripe).
This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices or content.
We encourage you to review the privacy policy of any third-party site you visit.
Our website (www.loopiai.com) uses cookies and similar technologies to operate the site, remember preferences, measure traffic, and improve performance. We use:
Marketing and analytics cookies do not load until you have actively accepted them through our cookie consent banner. You can withdraw your consent at any time by reopening the banner (clear the cookie_consent cookie or revisit the site in a private window) and choosing Decline. Strictly necessary cookies cannot be disabled because the site cannot function without them.
This website uses the Meta Pixel (also known as the Facebook Pixel), a tracking technology provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta"). Meta Platforms, Inc. (USA) and Meta Platforms Ireland Ltd. act as joint controllers for the data collected through the pixel.
What data we collect. When you visit our website and have given your consent, the Meta Pixel collects:
We have also enabled Automatic Advanced Matching. When you submit a form on our website, the following information is hashed (encrypted with SHA-256) in your browser before being sent to Meta:
The data is hashed before transmission, so Meta does not receive your information in plain text.
Purpose of processing. We use the Meta Pixel and Automatic Advanced Matching to:
Legal basis. Processing is based on your explicit consent in accordance with Article 6(1)(a) of the GDPR. The Meta Pixel does not load or collect any data until you have actively accepted marketing cookies through our cookie banner.
Transfer to third countries. Data collected through the Meta Pixel is transferred to Meta Platforms, Inc. in the United States. Meta is certified under the EU-US Data Privacy Framework, and the transfer is additionally safeguarded by Standard Contractual Clauses approved by the European Commission.
Retention. Meta retains data collected through the pixel for up to 2 years. We do not store the raw pixel data ourselves; we only access aggregated reports through Meta's advertising tools.
How to withdraw your consent. You can withdraw your consent at any time by:
cookie_consent cookie or revisit in a private window)For details on how Meta processes your data, see Meta's Privacy Policy at facebook.com/privacy/policy.
This website uses Google Analytics 4 (measurement ID G-JJ7YB3VSRV), a web analytics service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google").
What data we collect. Google Analytics collects: IP address (truncated before storage where IP anonymization applies), browser and device information, pages visited and time spent, referring URL, and approximate location based on IP. A pseudonymous client identifier is stored in the _ga cookie.
Purpose. To understand aggregate traffic patterns, measure marketing performance, and improve site content and structure.
Legal basis. Article 6(1)(a) GDPR — your explicit consent given through the cookie banner. Google Analytics does not load until you accept analytics cookies.
Third-country transfers. Data may be transferred to Google LLC in the United States. Transfers are safeguarded by the EU-US Data Privacy Framework and Standard Contractual Clauses.
Retention. Event-level data is retained for 14 months (the GA4 default we have configured). Aggregated reports are retained longer.
You can withdraw consent at any time by rejecting cookies through our banner, or install Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.
This website uses a tracking script provided by HighLevel Inc., 400 N St. Paul St. Suite 920, Dallas, TX 75201, USA ("HighLevel," dba GoHighLevel). The script is loaded from book.loopiai.com (a subdomain we operate using HighLevel infrastructure) and assigns a visitor identifier so HighLevel can attribute booking and form submissions back to a specific marketing source.
What data we collect. Visitor identifier (cookie), IP address, page URL, referring URL, timestamps, and any form data (name, email, phone) submitted through HighLevel-hosted forms or the booking widget on our site.
Purpose. Lead capture, attribution, follow-up communications, and CRM record-keeping for users who book a call or submit a form.
Legal basis. Article 6(1)(a) GDPR — your explicit consent given through the cookie banner before the script loads. For form submissions, processing is also based on the contractual necessity of responding to your enquiry (Article 6(1)(b)).
Third-country transfers. HighLevel processes data in the United States. Transfers are safeguarded by Standard Contractual Clauses, and HighLevel makes a Data Processing Addendum available that governs the processing relationship.
Retention. Visitor tracking cookies expire after 12 months. Lead and CRM records are retained for as long as the contact relationship is active, then deleted within 30 days of termination unless a longer retention is required by law.
Under the GDPR you have the right to access, correct, delete, restrict or object to processing, request data portability, and lodge a complaint with the Danish Data Protection Authority (Datatilsynet, datatilsynet.dk) or your local supervisory authority. You can withdraw consent for any of the technologies in Sections 16c, 16d, and 16e at any time by re-opening the cookie banner. To exercise other rights, contact us at contact@loopiai.com.
Data controller. Loopi AI I/S, Fløjstrupvej 159, 8330 Beder, Denmark — CVR 45581969 — contact@loopiai.com.